Pelham Medical Practice

DUE TO AN IMPORTANT DIGITAL UPGRADE TO OUR INTERNET CONNECTION ON

THURSDAY 27^TH NOVEMBER 2025 THE SURGERY WILL EXPERIENCE A LOSS OF SYSTEMS FROM APPROXIMATELY 11.30AM TO 1.30PM.

WE APPRECIATE YOUR UNDERSTANDING DURING THESE TIMES

THANK YOU

These guidelines have been produced by NHS England to support practices through the implementation of You and your general practice, which was introduced  and agreed as part of the 2025/26 GP contract.

 
You and your general practice describes what practices and patients can expect of each other. Patients are encouraged to be on time, be prepared, and avoid wasted appointments by cancelling early. Patients can ask to be supported by general practices in a variety of ways (for example, by making reasonable adjustments). You and your general practice also describes how patients and their representatives can give feedback or raise concerns.

You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way in which we categorise patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. No action is needed from you.