Appointments

Our phone lines can be extremely busy so why not try eConsult. It allows you to send us administrative requests or questions and get medical assistance or advice. If an appointment is needed you will be booked in with a next day appointment with one of our clinicians. Click on the eConsult banner opposite to get started and to save time by avoiding having to call the Practice.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us  Monday to Friday from 8am
  
  • Pelham: 01474 355 331
  • St Gregory’s: 01474 369 436

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use eConsult, 7 days a week. We will respond within 4 hours during opening times
• phone us  Monday to Friday from 8am
  
  • Pelham: 01474 355 331
  • St Gregory’s: 01474 369 436
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us Monday to Friday from 8am
  
  • Pelham: 01474 355 331
  • St Gregory’s: 01474 369 436
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

We are now a Training Practice involved in the advanced training of GP Registrars who are fully qualified Doctors.

All GP Registrars are required to spend a year working in general practice alongside specially qualified General Practitioners before they are able to go into practice on their own.

Dr Sahota is the GP Trainer in Pelham Medical Practice. Dr Biernacki is the GP Trainer in St Gregory's Medical Practice.